Mack Software includes one year of technical phone support with your software purchase. Your one year begins - AFTER your initial training is complete - AFTER you are using the software - NOT at the date of purchase
How do we do this? Simply call us, set a time that is convenient, and we will spend time over the phone with your new staff member training them in the use of our software or with an existing staff member giving them a refresher course.
Why do we do this? Your focus should be on your clients. Our focus is on our clients - You. When you hire new personnel, let us train them on the software - you train them on your business.
Our Training is Unique
Mack Software provides one on one phone training, not videos, so that the training is tailored to your staff's technological skill level and needs. We remote into your computer so it is like we are sitting right beside you, walking you through the steps!
We provide training for front desk personnel, managers/directors, and medical personnel, since each staffed area incorporates different aspects of the software and security levels.
Unlike our competitors, we provide unlimited phone training for one year, so that as new staff members are hired, WE spend time training them, not you!
Training sessions are scheduled by appointment to provide uninterrupted time devoted to you and your staff.